This Privacy Policy explains how Midtown Home Improvements collects, uses, and protects your personal information. Please read this policy carefully to understand our privacy practices.
Last Updated: December 12, 2025
Midtown Home Improvements ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy applies to personal information we collect from individuals through multiple channels, including:
When our representatives interact with you in person, we collect information you voluntarily provide about home improvement interests and contact details.
We call individuals who have expressed interest in home improvement services. These conversations may be recorded for quality assurance and legal compliance purposes.
We send text messages to communicate project details, estimates, and service updates. Consent is required before sending marketing SMS.
We receive lead information from marketing partners and advertising networks. These partners comply with applicable privacy laws.
We use your personal information for the following purposes:
Service Delivery
Connect you with contractors and service providers
Communications
Send project updates via phone, SMS, or email
Analytics
Improve our services and understand customer needs
Legal Compliance
Comply with laws and protect against fraud
We may share your information with contractors, service providers, and marketing partners as described in our Marketing Partners disclosure.
We share information with:
We do not sell personal information for monetary consideration. However, we do share leads as part of our ordinary business operations with marketing and service partners.
We may call you regarding home improvement services, estimates, and project updates. Please be aware:
📱 Call Recording
All calls may be recorded for quality assurance, training, or legal compliance. If you do not consent to recording, please inform the representative.
📵 Do Not Call Registry
We comply with the National Do Not Call Registry. If you're on this list and have not expressed interest in our services, we will not knowingly call you.
🚫 Opt-Out of Calls
You can request to be removed from our calling list at any time by contacting us directly.
We may send you SMS text messages regarding project updates, estimates, and service information.
✅ Consent Required
We only send marketing SMS to customers who have explicitly opted in.
💬 Message Frequency
Standard message and data rates may apply. Message frequency varies based on project needs.
🚫 Opt-Out
Reply STOP to any message to unsubscribe from marketing SMS. Reply HELP for assistance.
We implement reasonable security measures to protect your personal information from unauthorized access and misuse. However, no transmission over the internet is completely secure.
We cannot guarantee absolute security of your information. We are not responsible for any unauthorized access or loss of information beyond our reasonable control.
Depending on your location, you may have the following rights:
Request a copy of the personal information we hold about you
Request deletion of your personal information (subject to legal obligations)
Opt out of marketing communications and data sharing
Request correction of inaccurate personal information
To exercise any of these rights, contact us using the information in the Contact Us section below.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary based on:
When information is no longer needed, we securely delete it or anonymize it so it cannot be associated with you.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by updating the "Last Updated" date at the top of this policy. Your continued use of our services following the posting of updates means you accept the updated Privacy Policy.
If you have questions about this Privacy Policy, want to exercise your privacy rights, or wish to file a complaint, please contact us:
Email Address
melson@midtownhi.com
Phone
+1 636 379 8889
Response Time
We will respond to verified privacy requests within 30 days of receipt.
California (CCPA/CPRA): You have the right to know, delete, and opt-out of the sale or sharing of your personal information.
Virginia (VCDPA): You have rights to access, correct, delete, and opt-out of processing for targeted advertising.
Other States: Similar privacy rights apply in Colorado, Connecticut, Utah, and other U.S. states with privacy laws.